GBSI customer journey within the Food & Beverage Industry to support SAP ECC/S/4HANA & SAP DSD and leverage the solution to simplify & optimize their distribution process.
GBSI client is a Fortune 100 global leader in the food & beverage industry. The client wanted to simplify supply chain process due to a multiple channel partners involved & reduce lead time from manufacturing to distribution. Client logistics & distribution managers were complaining about a lack of real time delivery data (actual delivery quantity, actual returns, cash collection, etc.) & a lack of optimization capabilities within tour planning (weight optimization, vehicle optimization, route optimization, etc.). The client had no tracking & control over the delivery process & activities & limited route coverage for delivery drivers. SAP DSD was implemented to help optimize the distribution process and achieve the above objectives.
The main customer challenges optimizing & utilizing SAP DSD for maximum ROI:
On-boarded GBSI team of SAP DSD experts with the client to analyze and map the client business processes & IT infrastructure.
Built expertise in the cloud solution to integrate driver mobile device.
Focusing initially on a single geographical market (Germany) - GBSI experts worked closely with the business to identify & analyze process gaps & technically critical integration issues, master data, month end closing, pricing issues and other critical challenges to provide long term fixes. This resulted in 60% reduction in tickets and built business confidence in our solution expertise.
After successfully delivering the Germany POC, we successfully rolled out phased support to Philippines, North America, Czech Republic, Hungary, Russia, Ukraine, Croatia & Greece.
