Build the SAP Capability Your GCC Needs

Your Global Capability Center needs people who understand your SAP landscape and can take responsibility for the work. GBSI helps enterprises and GCC enablement partners build SAP delivery capacity in India through specialist staffing, dedicated teams and defined project workstreams. Whether you are establishing an initial SAP team, expanding an existing center or bringing application support in-house, we help identify the skills, responsibilities and handover requirements. Start with one specialist or a focused assignment, then expand as your priorities develop.

Why Choose GBSI

Build SAP capability around the work your GCC must deliver, with clear ownership between your global team, local team and delivery partners.

SAP expertise matched to the work

Define the functional, technical and testing skills required for your landscape and business processes before selecting the team.

Flexible starting point

Engage a specialist, a dedicated SAP team or a defined delivery assignment, with scope and responsibilities agreed at the outset.

Continuity from project to support

Plan documentation, knowledge transfer and operational ownership so your GCC can retain and develop the capability it builds.

Common GCC SAP Challenges

Specialist skills are difficult to align

A broad hiring plan may miss the SAP expertise a program actually needs. We translate delivery priorities into defined roles and skill requirements.

Hiring and project timelines do not match

Transformation work may need to begin while permanent recruitment continues. We scope interim specialist capacity around the work that needs to move forward.

Global knowledge stays outside the GCC

New team members need process context as well as system access. We structure knowledge transfer around business workflows, documentation and supervised execution.

Ownership is split across partners

Headquarters, the GCC and service providers can each assume another team owns a task. We define deliverables, dependencies, acceptance and escalation responsibilities.

Testing becomes a delivery bottleneck

New releases and integrations need coverage across business processes. We scope test ownership, regression coverage and defect resolution with the relevant teams.

Support transitions disrupt daily work

A rushed handover can leave unresolved incidents and missing operating instructions. We plan service transition, support documentation and readiness checks before responsibility changes.

Start with the SAP Work Your GCC Needs to Own

Your GCC may need an SAP specialist for a rollout, a testing team for a release, or a support team to take over an existing application scope. GBSI works with your GCC and global IT leaders to define that first assignment, assess the skills required and agree how delivery will be accepted. The engagement includes the access, documentation, review and handover needed to make the work usable by your team. For GCC enablement partners, we can scope the SAP component within a wider client mandate.

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SAP Services for New and Growing GCCs

Choose the support that fits your center’s current stage and SAP priorities.

SAP specialist staffing

Scope functional, technical, integration and testing roles to complement your internal team, subject to skill and consultant availability.

Dedicated SAP teams

Bring together a team for an agreed application or program scope, with delivery responsibilities, review routines and reporting defined with your GCC.

S/4HANA program support

Add capacity for an agreed migration or rollout workstream, including configuration, development, data preparation, testing or cutover support.

SAP development and integration

Deliver defined enhancements, extensions and interfaces that connect SAP applications with the systems your business uses.

SAP testing and release support

Plan functional and regression testing, coordinate defects and support business acceptance for releases and transformation programs.

Application support and service transition

Scope ongoing application support or a transition from an existing provider, with agreed service coverage, escalation routes and operating documentation.

Knowledge transfer and team enablement

Prepare process walkthroughs, technical documentation, support instructions and practical handover sessions for your GCC team.

SAP delivery for GCC partners

Provide specialist staffing or a defined SAP workstream within a GCC partner’s client engagement, subject to agreed contracting and client responsibilities.

A Practical Path from Requirement to Delivery

Define the requirement

Map the GCC’s stage, SAP environment, priority workload and capacity gaps. Output: a defined role requirement or delivery brief, agreed with the client sponsor.

Agree the team and scope

Confirm skills, consultant availability, access needs, engagement model and acceptance criteria. Output: an agreed scope and responsibility map, owned by the client lead and GBSI delivery lead.

Mobilize and deliver

Complete onboarding and knowledge transfer, then deliver against the agreed plan. Output: reviewed deliverables and progress reporting, coordinated by the GBSI delivery lead.

Transfer and improve

Review delivery quality, resolve handover gaps and identify the next requirement. Output: accepted documentation, support ownership and any agreed expansion plan, reviewed with the client lead.

Find Your Ideal Deployment Model

Frequently Asked Questions

What GCC services does GBSI offer?

GBSI supports the SAP staffing and technology delivery needs of Global Capability Centers. Engagements can include specialists, dedicated teams, project workstreams, testing, application support and knowledge transfer.

Who is this service for?

Enterprises establishing or expanding SAP capabilities within an India GCC, existing GCC leaders addressing a capacity gap, and GCC enablement partners seeking a specialist SAP delivery partner.

Can we begin with one consultant or a small assignment?

Yes. We can discuss a single specialist role or a focused SAP workstream. Scope, skills, availability and commercial terms are agreed before an engagement begins.

Can GBSI work alongside our existing teams and providers?

Yes. The engagement defines how GBSI works with your GCC, global IT team, implementation partner or existing service provider, including review and escalation responsibilities.

Can you support an existing GCC?

Yes. An existing center can engage GBSI for specialist capacity, a project requirement, release testing, application support or a planned knowledge transfer.

Does this include setting up the GCC entity and office?

This service covers SAP staffing and delivery. Legal entity formation, property, tax and payroll requirements sit with the enterprise or its appointed GCC setup partners.

How are access and delivery quality managed?

We agree onboarding, permissions, delivery reviews, documentation and acceptance requirements with your team. Work follows the access and security requirements defined for the engagement.

How quickly can an engagement start?

The start date depends on the required skills, consultant availability, onboarding, access approvals and agreed scope. We confirm a practical timeline after discussing the requirement.